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Shipping & Returns

Shipping & Returns


We usually deliver only to addresses within the U.K.

Please Contact Us to enquire regarding delivery outside this area.


Delivery of Goods


We can deliver to addresses within mainland U.K although for deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands there may be an additional delivery charge and slightly longer delivery lead time. Please contact us for further details. Goods can be delivered either to your home address, to an alternative address or to your work. Your order will be delivered either by ParcelForce, Royal Mail or a local carrier. A signature is required for all ParcelForce and carrier deliveries. If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches.

Delivery Times


Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days does not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days. From the receipt of your order we will endeavour to deliver your chosen items to you within 5 working days providing the goods are in stock, unless a longer delivery time is shown on the product information page. Express delivery's will be delivered within 2 working days on orders received by 3pm the previous day, orders placed after 3pm will be handled the next working day. Deliveries to non-Mainland or remote locations may take longer. Please ask for further details. Risk in the goods will pass to you on delivery. Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot. We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Receiving the Order


Upon receiving the goods, please check the boxes for any signs of visible damage. If there are any signs of visible damage, please note this upon signing for the goods, and inform Wilco Direct too. Please inspect the goods within 48hrs and if they are found to be damaged, broken or faulty, please inform us immediately. We will arrange with yourselves to collect the goods for examination. If found to be damaged or faulty, we will re-deliver the goods at no additional charge, or you may wish to cancel the order and receive a full refund.

Faulty Goods


Electrical parts are covered by our 30 day warranty and mechanical parts 90 days. If the goods develop a fault within this time period, please inform us immediately. We will arrange a collection of the items in question and if confirmed to be faulty, we will be pleased to replace the items with replacement ones, or in the event of the same item no longer being available, an equivalent (if there is one). You may wish to receive a refund instead, which we will be pleased to issue. If the goods develop a fault after more than 30/90 days from delivery, but less than 12 months, once again, please inform us immediately to see whether any Manufacturer's guarantee applies.

Returns Policy


Under the Consumer Protections (Distance Selling) Regulations 2000, you have the right to cancel your order within a 7-day "cooling-off" period, which commences the day after delivery was made. If you wish to exercise your right to cancel under these regulations, you must inform Alfa Specialists Ltd. of your intention to cancel the order by either email, telephone, fax or by post within the 7-day "cooling off" period. Once you have informed us of your right to cancel, you must continue to take good care of the goods and retain possession of them until they are returned by yourself.

You will be required to return the goods at your own cost, via an insured carrier and within 30 days. If the goods are returned within 30 days, in their original packaging and in a re-saleable condition, we will issue a full refund, less any delivery charges made. If you are unable to arrange the return yourself, we will be pleased to do so, but a charge will be made for this, which we would deduct from any refund due.

Delivery Charges will not be refunded as delivery is a service which is completed when the original delivery is made.
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